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"If we have some sort of mishap that knocks out air conditioning in the middle of the night, we need to know about it. And we are certainly concerned about unauthorized entry or human actions that could compromise our systems. With the SNMP-Link unit we can connect multiple environmental sensors that can monitor temperature, humidity, airflow, water leaks, and intrusion. Those sensors can be deployed at locations hundreds of feet away from the unit.”

Chris Tengi - Systems and Network Administrator at Princeton’s Department of Computer Science

Contact Support

You can contact Tech Support via phone or e-mail, and we'll help you resolve any difficulties you may be having.

To reach us by phone, call (206)344-8800, and ask for Technical Support.

If you are an Asentria reseller, you may contact us for extra copies of User Manuals, technical bulletins, software upgrades, MIBs, etc.. Many of these materials are available online.

If you're having trouble with an Asentria product, remember to read the Tech Support FAQ before you call us. This will save you time and help prevent trouble tickets based on operator error. Asentria products are so well designed that we can often fix any problems found via modem without having to take your unit out of service. In the rare case where an Asentria product under warranty does not perform as expected in the field, a Return Authorization (RA) number must be received from Asentria Tech Support before the product is returned to the factory. This RA number should accompany all paperwork sent with the unit, and be clearly marked on the outer packaging when you send your unit in for repair or replacement. Contact support if you need an RA.