Data Collection Features

• Serial Data Collection -The DL100 has up to 4 serial ports which can be used for serial data collection from devices such as PBX CDR ports, alarm ports, ACD ports, etc.  All data is kept separate in individual files which can be polled separately. Collected data is stored in non-volatile memory so that it is preserved if power is lost.
  
  
• 512K to 60mb Storage Capacity  - The DL100 provides non-volitile data storage memory in sizes from 512K up to 60mb.  Using a compression algorithm optimized for PBX CDR records, the DL100 can compress internal data up to 3:1.  Thus a unit with 1mb of storage memory can store up to 3mb of actual call records. 
  
  
• Poll using Xmodem/Zmodem/PollCatT Protocols - Once data has been collected, it can be polled using a number of popular protocols, including Xmodem, Zmodem, or using PollCat compatible commands. 
  
  
• FTP Push/Pull - One of the easiest ways to collect data is to setup an automatic FTP push of data very 30 minutes or so.  The data is automatically pushed to your designated FTP server without requiring setting up of a centralized polling system.  If you already have a scheduled polling system setup, you can set it to FTP pull the data from the DL100.
  
  
• Real-Time Data Transfers - In some cases your application might prefer a real-time flow of CDR data, such as with applications for serial alarm monitoring, or ACD statistics.  The DL100 supports 'real-time sockets', which provide a steady flow of data over the network as long as the network connection exists.  If for some reason the network goes down then the DL100 will buffer calls until the network is available again.

 Alarm Monitoring Features

• Percentage Full Alarms  -The DL100 can be set up to alarm if its internal storage memory exceeds 80% full.  Typically one of the alarm actions would initiate an FTP push of the data to a server and/or to send a notice to the polling computer so as to initiate a poll of the data.  You can also send a notice to a network management system or a technician.
  
  
• 'No-Data' Alarms -You can set up a 'no-data' alarm for any one of the DL100 serial ports.  When the DL100 receives 'no data' for a specified amount of time it sends an alarm message to a network management system or a technician to alert them that something appears to be amiss.
  
  
• Serial Alarm Monitoring -The DL100 bridges the gap between your network management system and legacy serial devices that lack a network interface. The DL-100 interprets data alarms issued from RS-232 ports by using programmable serial “alarm formulas.” The formulas define serial alarm events and appropriate notification actions so you can react quickly to dangerous alarm conditions. The DL100 supports up to 100 serial alarm formulas. For a tour of how this feature works, see Using Serial Alarms
  
  
• Toll-Fraud Detection - The DL100 can be set up to monitor serial messages from the PBX that indicate toll-fraud, such as calls to 976-GIRLS, or late night international long distance calls.
  
  
• Free Alarm Software - In addition to any other alarm notification methods you use, you can use our AlarmManager software to send SNMP traps directly to your desktop. AlarmManager is minimized to the Systray of your Windows screen and pops up when a new alarm arrives. The alarm messages are displayed along with their site names, and are logged under individual folders according to their Site Names.

 Remote Access & Management Features

• Remote Console Port Access - The DL100 provides transparent pass-through access to devices connected to its serial I/O ports. You can utilize this feature to manage remote devices such as PBXs, voicemail, routers, and other devices with RS-232 admin ports.

 Other Features

• No-Risk Customization - Do you have an application with some customized requirements? Some special capability that you do not see listed in the DL100 feature set? If so, call us to discuss your application. It is possible that we will do the customized work for you for no up-front charges, so you may test the product before you place an order.