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Call Accounting

Traditionally, Asentria's TeleManagement Product line is used in tandem with call accounting software. The typical customer is a Call Accounting Software Vendor who purchases Asentria Telemanagement Equipment to do data buffering of Call Detail Records (CDRs) from various PBX's (voice equipment). CDRs, in addition to other data records, are created by the PBX every time a call is placed in order to capture originator, recipient and call duration. The call accounting software utilizes this data to allow their customers to identify how telecommunications costs should be allocated between departments, whether certain personnel's call volume is meeting company benchmarks, whether that volume includes unauthorized usage, and whether the bill the company is receiving from the phone company matches what the company itself believes it should be billed. In some cases, CDRs are being collected by law offices or hotels, who in turn provide billing to their customers.

Asentria Telemanagement devices are designed to reliably gather data from the PBX, buffer it in the device's own internal flash memory, and then reliably deliver that data to call accounting software. Fundamentally, an Asentria device exists to make sure that data is not lost, as complete data is essential for accurate reporting. Asentria data buffers are chosen over PC's for this type of work for the following reasons:

• PC's have moving parts. Asentria units feature reliable, solid-state electronics.
• No two PC's are the same. Asentria units are consistent.
• PC's have complicated operating systems. Asentria units have dedicated operating systems.
• PC's don't inherently have buffering features. Asentria units are designed for this purpose.
• PC's aren't supported. Asentria supports its hardware.

Often times, while being used in a buffering application, Asentria devices are tasked with providing additional functionality, mainly due to a customer request. In response to these requests, Asentria devices have evolved to:

• Provide specialized ability to pull data from newer PBX types.
• Provide specialized methods of data delivery to a central location for processing via combinations of Modems, Cellular Modems, Serial, or ethernet connections.
• Provide specialized levels of security in the delivery of data (SFTP).
• Provide compliance with certain privacy regulations.
• Provide secure remote administrative access to a PBX.