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Asentria data buffer saves $100,000 in single incident


Losing data is a call accounting professional’s nightmare. That’s why call accounting companies utilize data buffers to collect and relay data between a PBX and a data processing computer. Data buffers guarantee the retention of critical call data that companies use for billing customers, general accounting, facilities management, toll fraud detection, personnel management and systems analysis. For many companies, the data equates directly to revenue.


A respected call accounting company chose Asentria’ Data-Link data buffer to collect and relay data between its PBX and data processing computer. When the company’s data processing computer locked up, Data-Link recognized that the computer was not receiving data. Data-Link automatically sent an alarm message via pager to the network manager and collected the PBX data until the computer could be restored. Once the computer rebooted, the manager retrieved the buffered data from the Data-Link device. If the company had relied on the computer instead of the Data-Link to buffer data, the disabled computer would have lost incoming data until the manager corrected the problem. In this case, the Asentria Data-Link saved an estimated $100,000 worth of data, with the quick response time allowed by the alarm.


“The cost of a Data-Link device is far less than the vital data it protects,” says the company’s network manager. In just one day, this Asentria device paid for itself more than a hundred times over.

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