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Support Overview


Asentria Support Services provides a full-range of consulting services, including planning, design, deployments, upgrades, migrations, and custom development support. Asentria Support Services is dedicated to helping you achieve the most from your Asentria products while improving your ROI, reducing your administration obstacles, and ensuring the reliability of your remote equipment sites.

Asentria Support Services is dedicated to helping you.

Professional Services

Asentria wants you to be as successful as possible. Consequently, we have a dedicated staff of professionals who are equipped to help you in various ways — from installation assistance, to project design, and even custom coded solutions.


Deployment Support

Deployment Support provides a phone contact for you during a network rollout of Asentria products. Your Asentria contact is trained on the issues that commonly arise during a deployment, so they can quickly cut through any confusion and greatly speed deployment. They can also streamline support requests for product defects discovered during installation. You’ll find this a valuable addition that can allow even non-technical staff to roll out Asentria products around the world.


Training

To help you make the most out of your Asentria deployment, Asentria offers training delivered by our field-experienced Professional Services consultants, who apply real-world knowledge to the training sessions. Our team offers you vast knowledge in deploying networking products in simple or complicated scenarios.

Provisioning, Planning, Architecture, and Project Management

Implementing a new technology is often a risky undertaking. You can reduce risk by involving an Asentria professional experienced in the deployment of Asentria products in a variety of complex networks. We can help with provisioning, project management, and other tasks related to deployment. Implementing it right the first time will save you time, money, and headache.


Custom Solutions

Asentria products have a flexible, hardware/software architecture, which allows our engineering team to deliver new technologies for monitoring additional equipment and environmental elements as they become available. If you have a proprietary requirement that we currently do not support, our Professional Services team can engineer it for you. A variety of engagements are available, and we will work closely with you to assess your requirements and determine the scope and time of a custom solution.



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