Contact Sales and Support

Customer Service (Order Management)

You can contact Customer Service via phone or e-mail and we'll be happy to answer any order-related questions you may have.

To reach us by phone:

Call 206.344.8800
Push 2 for Customer Service
Email customerservice@asentria.com

Sales

You can contact Sales via phone or e-mail and we'll be happy to answer any sales-related questions you may have.

To reach us by phone:

Call 206.344.8800
Push 2 for Sales
Email sales@asentria.com

Tech Support

You can contact Tech Support via phone or e-mail and we'll help you resolve any difficulties you may be having.

To reach us by phone:

Call 206.344.8800
Push 3 for Technical Support
Email support@asentria.com

Asentria Resellers

If you are an Asentria reseller, you may contact us for extra copies of User Manuals, technical bulletins, software upgrades, MIBs, etc. Many of these resources are available online.

Steps To Take

Asentria products are so well designed that we can often fix any problems found via modem without having to take your unit out of service. In the rare case where an Asentria product under warranty does not perform as expected in the field, a Return Authorization (RA) number must be received from Asentria Tech Support before the product is returned to the factory. This RA number should accompany all paperwork sent with the unit, and be clearly marked on the outer packaging when you send your unit in for repair or replacement. Contact support if you need an RA.