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“What Asentria offered us was the ability to keep the infrastructure we already had in place for our customer. All we had to do was slot it in the right place and we were able to monitor the entire network within a matter of minutes.”

Martin Cooper, president of Transcom

TeleBoss™ Series Telecom Site Controller

Remote Network Management Overview

The accelerated growth in the complexity and quantity of data and voice equipment at remote sites and branch offices has brought with it new challenges that today’s network planners must meet. The new and varied technology implemented at remote sites is usually more than just a traditional PBX voice system, and often exceeds the remote network management and monitoring capabilities of traditional remote monitoring devices. An immediate and secure remote access solution access has never been of more concern, yet many older monitoring devices lack the required security, or they are too complicated to set up. Furthermore, the demands for high system availability require monitoring and response to go beyond the simple, unintelligent monitoring that has traditionally been available.

The TeleBoss series of Telecom Site Controllers from Asentria are designed to address the remote network management challenges presented by this new generation of remote voice and data systems. The TeleBoss remote monitoring product line provides powerful, flexible and costeffective choices for PBX Vendors, Call Accounting Service Bureaus, Managed Service Providers and enterprise managers who need to securely monitor, access, control and collect data from their voice and data infrastructure located within remote customer premises.

The TeleBoss product line meets these new challenges through a series of low-end to high-end stand-alone remote monitoring hardware devices that can be deployed at the remote sites where remote monitoring and management is required. The TeleBoss Controllers are scalable and economical, easy to setup and use, and provide a variety of options for in-band and out-of-band remote access for a secure remote access solution. TeleBoss offers a powerful set of versatile and intelligent remote monitoring and control features that allow you to immediately detect and react to potential threats at your remote sites in order to prevent downtime.

Collect CDR or other records over serial or TCP/IP

The TeleBoss remote network management products collect and store text-based event records from telecom devices such as PBXs, Voicemail systems, ACDs and other similar devices. Typically, these records are collected via the device serial port, but Asentria provides the industry’s first support for IP Record Collection™ (IPRC) - the ability to query your IP PBX for data via a network connection. Depending on the TeleBoss you choose, you have support to collect records via the multiple varied protocols of most IP-based PBX models, including Cisco call manager, Nortel BCM, Avaya, Mitel, Alcatel, Intecom and Siemens. TeleBoss products interface with all popular Call Accounting and Telemanagement billing applications, so integration and operation with these systems is seamless, or you can retrieve the stored information using industry-standard protocols such as FTP Push and Telnet. If the network goes down, the TeleBoss offers an optional internal 33.6Kbps modem that enables backup out-of-band polling methods. Thus, Service Providers can implement a single device to manage both RS-232 and IP port PBXs — without software development. You can also use PPP dial-out to save money by retrieving data from distant PBXs via the Internet at local phone rates, and call accounting software vendors can continue to offer their software for new IPbased switches, as the software will obtain CDR from the TeleBoss Controllers.

Monitor the health of your voice-based systems

TeleBoss products also support the remote monitoring of alarm and event records from these same devices, alerting your alarm center when they happen. You can also capture and alert on switch management and toll fraud conditions, as well as other types of fault conditions or loss of expected data. Alarms can be reported via email, SNMP monitor traps, and to the Asentria AlarmManager™ or SitePath™ network management software. Advanced TeleBoss products can also capture and forward SNMP traps from your remote networks into your alarm management application.

Monitor power and environmental factors

Besides collecting and monitoring text event records from telecom devices, Service Providers are also able to offer new and improved managed services to customers such as monitoring environmental conditions, i.e. intrusion, temperature, water, battery conditions and much more. The TeleBoss product line provides support for environmental monitoring equipment, power monitoring systems and alarm management systems. This includes the ability to support a host of external sensor devices to monitor environmental factors, contact closures, analog voltages, and more. Use a TeleBoss Controller to simplify the task of remote monitoring diverse equipment and forwarding alarms to your email, and network management system.

Remote Monitoring of co-located devices

Beyond serial and IP-based PBX monitoring, monitoring demands can also take the form of interrogating co-located network and communication devices using SNMP monitor , SQL, Syslog, or other various networking protocols. While traditional remote monitoring devices are inadequate to meet these new needs, advanced TeleBoss products feature the ability to monitor these protocols via their local network connection and built-in scripting capabilities. Using the advanced features of the TeleBoss product line you can receive and evaluate web interfaces, SNMP monitor devices, Syslog records, SQL records and more, to monitor the health and alarm status of these devices. The powerful scripting language of the TeleBoss line provides built-in protocols, or you can create your own customized interface to interrogate a variety of other protocols. Doit- yourself, or use Asentria’s pre-made or custom scripting services to bring all your devices under the control of your monitoring system.

Secure Remote Access Solution

The TeleBoss product line brings service providers into the 21st century by replacing traditional dial-up access in favor of high bandwidth connectivity such as Ethernet, GSM, CDMA, EDGE cellular and/or an onboard internal ADSL interface. These options all provide a fast, reliable, cost-effective connection into the customer network, with the dialup modem reserved for lowbandwidth or backup access usage. Using this connectivity, the TeleBoss products can facilitate a pass-through session for serial devices connected directly to the TeleBoss Controller, or you can connect directly to other devices on the same remote network via the Remote Access and Routing feature. The TeleBoss products provide bi-directional, 24/7, real-time remote customer premise visibility with proactive secure access and control of equipment at the customer site from the Service Provider NOC.

Secure remote access solution to your telecom closet

In today’s world, connectivity is a liability without corresponding security; particularly if you are managing a connection into your customer’s network. While basic TeleBoss products provide a total secure remote access solution with standard password access security, advanced TeleBoss products provide security options to prevent unauthorized access or snooping into the remote TeleBoss devices, including modem callbacks and caller ID filtering for dialup applications, as well as two-factor authentication (challenge/ response) and customized VPN capabilities to provide secure point-to-point connection options. With Asentria’s TeleBoss products, service providers can offer new revenue generating services previously not possible due to security concerns. Out-of-band management is particularly useful for Call Accounting Service Bureaus, which may maintain access to the phone system behind a customer’s firewall. A single TeleBoss Controller located within a customer network is all that is required.

Remote Device Management

Minimizing or even eliminating truck rolls saves time and money, while keeping customers satisfied. Advanced TeleBoss Controllers give you the ability to correct problems by power control and rebooting of transceivers, servers, routers, A/C power, and more. Using the pass-through connectivity, the TeleBoss products allow service providers to remotely send commands to enable or disable power systems or manage devices, change equipment configuration parameters, connect remote users to restricted ports, and much more.

SitePath™ Network Management Software Integration

The TeleBoss product line integrates with the Asentria's network management software, SitePath Administration Portal. to provide a unified single point of access and management of the TeleBoss Controllers deployed throughout the enterprise. When using the SitePath VPN Gateway, a secure point-to-point connection can be made between your service managers and the remote devices they are managing, without exposing any passwords or access information to midlevel staff. Once connectivity is initiated, the TeleBoss Controller automatically maintains a secure connection between your technician and the remote TeleBoss device. All routing and NAT traversal is transparently handled by TeleBoss, enabling easy and secure remote access and delivery of alarm information.

Versatile remote monitoring configurations to meet your specific needs

Depending upon the TeleBoss remote monitoring platform you choose, you can manage up to 26 serial ports. Additionally, expansion cards are available to expand TeleBoss products for relays, contact closures, voltage inputs, or other environmental sensors. Options also include a dialup modem, wireless cell modem, or onboard ADSL modem.

Non-volatile memory sizes from 512K to 32MB provide adequate capacity to store the collected data records from your Telecom system. The 100Base-T interface provides TCP/IP access for configuration and data polling operations. Dialup access via an optional 33.6Kbps internal modem provides connectivity in non-networked locations. Some TeleBoss Controllers can also support optional configuration for - 48VDC or +24VDC power input and rack mounting.

Remote Network Management Summary

The TeleBoss series provides versatile management of text-based alarms, plus environmental and contact closure alarms at remote sites. By consolidating diverse alarm types into a single device, and applying business rules through TeleBoss’ flexible scripting capability, service providers are able to rapidly identify and fix critical issues before they become problems.

Product Availability:

TeleBoss 810: available now
TeleBoss 830-2 & TeleBoss 850-2: available now
TeleBoss 830-6& TeleBoss T850-6: available now