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“Through the use of Asentria’s SNMP-Link, we can now remotely survey our entire network, including our security, power and alarm equipment. Their products are seamlessly integrated into our network, and help us avoid expensive labor and installation costs.”
Jim Wemette, Manager of Systems Engineer at Burlington Telecom


Remote Monitoring Frequently Asked Questions:


 


Note: These are generic questions, which are common to most Asentria products. For more specific information, or if the information here does not resolve your problem, please contact Tech Support at (206) 344-8800 or by email.


What do I do when everything appears to be properly connected and configured to my site monitoring device, but:

I Have Boot up Problems

1) Unit does not boot up properly - Power LED is flashing once/second
The Power LED flashing once/second is an indicator that the boot up process did not complete properly. Normally, the Power LED should flash once every six or seven seconds. Asentria Tech Support should be contacted immediately.

2) Unit does not boot up properly – every other Sensor LED is lit
These LEDs being lit indicate that the unit has lost its firmware image for some reason, And it is now in “loader mode”, meaning it is waiting to have a new firmware image loaded. Asentria Tech Support should be contacted immediately.

3) Unit boots up properly, but Alarm LED is flashing
The flashing Alarm LED is an indicator of some event (data or sensor) having gone into an alarm state. Connect to the unit to determine which event it is and take action to take it out of the alarm state.


I Have Network Problems

1) Unit does not communicate on the local area network
Check each item below and move to the next one whenever the answer is “yes”

a) When the SL61/81 boots up, does the Active Ethernet LED on the front panel light up for a few seconds? (Doesn’t apply to SL10 or SL12)

> If not, contact Asentria Tech Support

b) Is the network cable securely connected to the hub or router port and the unit’s Ethernet port?

> If not, connect it.

c) If the cable is connected, is the Link Ethernet LED lit?

>If not, remove and reinsert the network cable, replace the cable, or verify the port on the hub/router it is connected to is active.

d) Assuming the network configurations in the unit are correct, can you ping the default router or other IP address on the network from the command-line of the SL61/81?

> If not, contact your network administrator to help determine why.

e) Contact Asentria Tech Support for troubleshooting steps to try beyond this point.